Reinforcing Safety in Palma in the Face of Tourist Overcrowding

Palma expands its surveillance and control system in tourist areas with drones, cameras and new police vehicles

What does it consist of?

Palma City Council is reinforcing its SETUR safety system with new surveillance technology and special patrols in Platja de Palma. The aim is to improve public safety in areas experiencing high pressure from tourism without compromising on sustainability and environmental standards.

DOWNLOAD ITS PDF

Data

PROJECT TITLE IN THE CALL
SETUR Project 2024-2025
LOCATION
Mallorca (Palma de Mallorca)
Entity submitting the PROJECT
Ajuntament de Palma
Entity that executes the project
Ajuntament de Palma
Project code
ITS2425-089
Total project amount
5.810.000 €
ITS granted amount
5.810.000 €
Executed amount
5.049.596 €
Call year
2024-2025
Budget implementation status
In execution
Purpose
Responsible tourism
Budget execution
Executed: 86.91%
Last updated
25.02.2026

The project

Every summer, thousands of people flock to Platja de Palma, including locals, tourists and workers. This high influx puts a strain on public safety resources. To respond to this challenge, the council has reinforced the SETUR safety system with new patrols, video surveillance cameras and aerial surveillance using drones.

Beyond more human resources, the plan foresees the acquisition of seven 100% electric police vehicles and a support van, representing a step towards the decarbonisation of the municipal fleet. The Mounted Police training arena will also be fitted with roofing to improve animal welfare conditions during the warmer months.

A significant part of this system is focused on Platja de Palma, especially on the road of Carrer de Bartomeu Salvà, where cameras will be installed to prevent anti-social behaviour such as street drinking. The project also foresees the use of drones to control large crowds and assist in emergency situations.

The total investment for this system amounts to €5.8 million over two years. The new trainee officers are expected to be in place by summer 2025, which will allow for greater police presence without affecting other neighbourhoods. The aim is to make safety, local life and sustainability compatible in one of Mallorca's main tourist hotspots.